LITAPP
FAQ

Answers, before you ask

Short, honest answers about LIT App, LIT Cull, plans and privacy. Can't find it? WhatsApp us.

Getting started01

What is LIT App?

LIT App is a photo delivery platform for event and wedding photographers in India. Photographers upload an event once, and guests find their own photos by taking a selfie (AI face search), scanning a QR code or opening a WhatsApp link. LIT Cull is its AI culling tool for computers, and LIT SUITE is its studio management tool. Over 1500 photo studios across India use LIT.

Do guests need an app or an account?

No. Guests open the link or scan the QR code, take a selfie and see their photos in the browser. LIT App for mobile on Android and iPhone is optional.

Which browsers work best?

Chrome and Edge on a laptop are the best experience, including resuming after a reload. Safari and Firefox work too, with fewer resume options. On phones, keep the screen on while uploading.

What is LIT Cull?

LIT Cull is LIT's AI culling software for macOS and Windows. It removes duplicates and blinks, picks the best shots and applies consistent colour grading to a whole event before you open your editor. It runs on your computer and does not upload your photos.

Account02

How do I log in to LIT App?

With your mobile number and a one-time code, or by continuing with WhatsApp. There is no password.

The code did not arrive.

Wait a minute and resend, check the number has WhatsApp, or choose SMS. Still stuck? WhatsApp us.

Why was I logged out?

Sessions expire after a while for your safety. Log in again with your mobile number; unfinished uploads stay in the queue.

Uploads03

What if an upload stops halfway?

LIT App retries on its own and resumes after a closed tab. It also checks that every file landed in the album and skips duplicates.

Can I upload a whole folder?

Yes. Drop it on the upload area or use Choose folder. Sub-folders become folders in your LIT album. Folder names are kept as they are, apart from characters LIT cannot store.

Will my photos be changed?

Not with Original, which sends every byte as it is. Full HD and 4K save photos as JPEG, which drops details such as date, camera and location. RAW, HEIC and videos are never resized.

Does LIT Cull upload my photos?

No. LIT Cull runs on your computer, for macOS and Windows.

Plans & billing04

How do plans work?

Plans are yearly, GST included, with unlimited events. Compare them on the pricing page and buy from the store. Your plan is activated on the mobile number you give at checkout.

How much does LIT App cost?

LIT App plans are yearly and include GST: Starter ₹2,499 (25 GB), Pro ₹3,499 (100 GB), Studio ₹6,999 (250 GB), Scale ₹9,999 (500 GB) and Agency ₹13,999 (1 TB). LIT Cull auto culling is ₹14,999 a year and the Custom Mobile App is ₹15,000 for a 1 year licence.

Can I get a refund?

Plans are non-refundable once activated. See the refund policy for the exceptions.

Privacy05

How do I delete my data?

Message us on WhatsApp from your registered number and we will delete your account data as described in the privacy policy.

Who runs LIT?

LIT is run by Memorylane Digital LLP, India.

Press / to search. Using the app already? Self-serve help is in the help centre.

Still have a question?

The team answers on WhatsApp. Tell us your registered mobile number and what you need.

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